Frequently asked questions

Five Star reviews the state of your existing books and records, prepares a handover checklist and identifies what needs resolving before taking over. Switching is best done at the end of an accounting period to limit disruption.

Yes. Five Star assesses the extent of the backlog and proposes a separate scope to clear it. This is usually treated as its own piece of work, completed before routine services begin.

We help review and prepare the requested files, advise on how to handle items carrying risk, and work alongside your team in meetings and explanations with the inspection team, within the scope of a written authorisation.

Broadly: employment contracts and annexes, personal files, social insurance registration and participation records, payroll, and internal documents such as labour rules and the salary scale. The detailed list depends on your size and sector.

For recurring services such as accounting, tax or payroll, contracts normally follow the financial year. For project work such as tax finalisation advisory or financial planning, the contract covers that specific scope.

Each party's responsibilities are set out in the service contract, including how errors attributable to Five Star are handled. This is discussed openly before signing.

A confidentiality agreement is signed before work begins. Data is handled only by the staff assigned to your account and exchanged through an access-controlled channel. Payroll and other sensitive data are restricted to an even narrower group.