Privacy policy

1. Information we collect

This website collects only the information you actively provide through the contact form: your name, email address, phone number and the message you send.

The website does not use behavioural tracking cookies for advertising and does not share data with third parties for marketing purposes.

2. How it is used

The information you send is used only to respond to your enquiry and to contact you about what you have sent. We do not use it to send marketing messages unless you have separately agreed.

3. Storage and protection

When you submit the contact form, your information is stored in the website's database and sent to the mailboxes of the responsible staff at Five Star. It is stored so that your enquiry is not lost if the email system fails.

The information stored is: your name, company name (if given), email address, phone number, service of interest, and the message you send.

Protection measures:

• Only authorised Five Star staff can view these enquiries.
• The website uses encrypted HTTPS connections throughout.
• Data is not shared with third parties for marketing purposes.

Retention period: [CONTENT NEEDS CONFIRMATION] — Five Star must decide and publish a specific period (for example 24 months from the date of submission), after which the data is deleted.

3b. Automatic acknowledgement

After you submit the form, the system sends an acknowledgement to the email address you entered, repeating the message you sent. This is an automated message and is not used for marketing.

4. Spam protection

The contact form uses Cloudflare Turnstile to distinguish real users from automated programs. The service processes technical session data for abuse prevention purposes.

4b. Cookies

This website sets only the cookies it needs to work. There is no analytics, behavioural tracking or advertising.

• csrftoken — required, protects the contact form against forgery. Expires after 12 months.
• django_language — set only when you actively switch language, so your choice is remembered.
• sessionid — set only for users signed in to the admin area, never for ordinary visitors.
• fs_consent — remembers your choice in the cookie notice. Expires after 6 months.

Embedded video. Some articles contain video from YouTube or Vimeo. These load from the provider's servers and may set their own tracking cookies. For that reason they do not load automatically: a placeholder is shown instead, and the video loads only when you accept in the cookie notice or click to play that specific video.

You can change your choice at any time through the Cookie choices link in the footer.

5. Your rights

You may request access to, correction of, or deletion of the personal information Five Star holds about you. Contact info@5s-vn.com to exercise these rights.

6. Changes to this policy

When this policy is updated, the new version will be published on this page with its effective date.

7. Contact

For any question about this privacy policy, write to info@5s-vn.com or call (028) 3910 5931.

[CONTENT NEEDS CONFIRMATION] — This is a draft based on how the website actually operates. It must be reviewed and confirmed by Five Star, including legal review, before formal publication.